Refund policy

Last updated: October 12, 2026

We want you to love your squishy. If something isn't right with your order, we'll fix it.

Damaged, defective, or wrong items

If your item arrives damaged, defective, leaking, or is the wrong item, contact us within 14 days of delivery at selinabusiness.official@gmail.com or through our contact page. Please include your order number and a photo of the item. Once confirmed, we'll send a free replacement or issue a full refund — your choice. You don't need to send the item back.

Lost or undelivered orders

If your tracking shows no movement for 30 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll reship your order or refund you in full.

Change of mind

Our squishies ship from an overseas warehouse, so we're unable to accept returns for change of mind, wrong size or color chosen at checkout, or items that were used or damaged after delivery.

Cancellations

You can cancel your order for a full refund within 12 hours of placing it, as long as it hasn't been processed for shipping yet. Email us as soon as possible.

Refunds

Approved refunds are sent back to your original payment method. Depending on your bank or card provider, it may take 5–10 business days to appear.

Contact

Questions? Email us at selinabusiness.official@gmail.com.